As a small handmade pottery studio, I do my very best to ensure your pieces arrive safely and on time. I will make sure your order is securely packaged in lots of recycled packaging to lower our impact on the environment where possible, so your item maybe packaged in shredded cardboard or using recycled bubble wrap.
UK Shipping
All orders are shipped within the United Kingdom using Royal Mail Tracked 48-hour delivery.
You’ll receive tracking information once your parcel has been dispatched so you can follow its journey to you.
Please allow up to 3–5 working days from the date of your order for your pottery to be securely packaged and prepared for shipping. Every piece is unique, and I take great care to ensure it’s ready for its new home.
International Shipping
Unfortunately, I am currently unable to ship to the EU or the United States.
This is due to changes in international tax and customs regulations, including the removal of the de minimis exemption for the USA, which has made small parcel exports unfeasible at this time.
International customers outside of the UK who choose to place an order should note that any import taxes, customs duties, or handling fees charged by their respective countries are the responsibility of the buyer.
These charges are typically around 15–20% of the order value, though this can vary.
Henroo Pottery has no control over these fees and cannot predict the amount that may be charged.
Please ensure you are familiar with your country’s VAT and import tax limits before purchasing.
Additional Information
All items are packaged securely to ensure they arrive in perfect condition.
In the unlikely event that your order arrives damaged, please contact me within 48 hours of delivery with photographs so I can help resolve the issue as quickly as possible.